Refugee training resources

Training resources

A package of training resources for working with refugees has been developed by the consortium partnership of Navitas English, AMES Australia, the MDA Ltd and Margaret Piper and Associates. They were supported by the then Department of Immigration & Citizenship, Settlement Council of Australia (SCoA), The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) and the Riverina Division of General Practice.

These resources are available free of charge to Registered Training Organisations (RTOs) and agencies wanting to enhance the skills of their staff. While all resources are in the public domain and may be used without charge, the Assessment Guide is available only to RTOs registered to deliver this training. There is no charge for the guide and it can be ordered at

Work with Forced Migrants (CHCSET001: Work with Forced Migrants)

This describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context. This unit is relevant to anyone whose work brings them into contact with refugees or other forced migrants. This includes but is not limited to:

  • settlement workers
  • teachers
  • employment officers
  • nurses
  • health workers
  • community services workers, and
  • those working in government departments.

Training resources

Bicultural Work with Refugees (CHCSET002: Undertake Bicultural Work with Forced Migrants in Australia)

This describes the skills and knowledge required of settlement workers from diverse cultural backgrounds to work with forced migrants within an Australian context. This unit is aimed at people from a refugee background who are working or want to work with refugees.

Training resources

Working with Young People from Refugee Backgrounds (CHCYTH001: Engage Respectfully with Young People)

 It is important that those working with young people from refugee backgrounds (as settlement or youth workers, teachers, nurses or in any other capacity) understand the very particular challenges faced by the younger arrivals. They also need to acquire the skills to support these young people to draw on their strengths to confront and overcome these challenges. The third unit was developed by a consortium of agencies with expertise in the sector working in partnership to develop a package of targeted training materials based on CHCYTH001: Engage Respectfully with Young People to meet this need.

Training resources

Work with Forced Migrants Resources

Bicultural Work with Refugees Resources

Working with Young People from Refugee Backgrounds Resources

Funded by the Australian Government Department of Social Services through the HSS program.

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